What’s New In Hospitality Management Software?
Hotels need software to stay competitive and run efficiently. What is the impact of the Computerized Hotel Order Entry (CPOE) systems on the profitability and performance of hotels? What is the ROI and what are the costs involved? Recently Hotel Tech Report published the report titled: Hotel Tech Trends – The 21st Century Hotel Order Entry Systems & Strategies: The Future of the Past? The report covers the subject of Hotel Order Entry (COFE) from four perspectives:
Guest Experience Management (MEM) and Electronic Door Panels
are two of the many technologies that need to be integrated into a hotel’s EPE. The guest experience management system (FEM), which includes such components as reservation management and guest interface solutions, is considered one of the more critical components for improving the guest experience and reducing costs. Yet, despite the recent controversy surrounding the CO VID 19 pilot program, 218,039 hoteliers across 128 countries visited participating institutions during the period of the audit. Some of these hoteliers expressed concerns about potential security risks associated with the use of Personal Identification Number (PIN) technology solutions, which are used by some of the participating hotels. Hotel Tech recommends that hoteliers research and consider all the security risks, benefits, costs, and benefits before deciding on the adoption of any one technology solution.
The third popular perspective
on hotel technology solutions is the electronic order entry (EAE) system. Electronic order entry (EOE) is used to collect information about each client and to process their information into the payment process and deposit the same into their accounts. While Hotel Tech recognizes the benefits of EOE for all hotels, including its most cost-effective, integrated, and secure version called Hotel Order Entry (FOE), the second most popular perspective – which Hotel Tech considers the most critical – is that it may be used as a malware or virus tool in a cyber-attack. Many hoteliers have expressed concern that they may be vulnerable to cyber-intrusion due to the unguarded nature of EOE data entry systems.
Hotel Tech recommends
that the fourth most popular perspective on hotel software solutions – that is, the hotel management software stack – should be evaluated in light of the possible vulnerabilities of your application or web portal. The most important issues we found are the lack of vulnerability assessment and the lack of vulnerability control features present in most hotel management software solutions currently available. Hotel Tech recommends that you research existing hotel software stack solutions and then develop your own to complement their security and functionality needs. While there are some exceptions to this recommendation, such as for highly targeted enterprise solutions, most hotel management software solutions do not have a comprehensive vulnerability assessment and lack an automated vulnerability assessment and control feature.
Finally, the fifth most popular perspective
on hotel, the software is the integration strategy and the role of IT in this strategy. We believe that IT integration plays a vital role in the success of a hospitality organization. Hotel Tech believes that IT integration provides the ability to support the operational needs of hotel software in addition to supporting strategic business requirements. Integration strategies need to address both the operational needs of the customer and the organizational requirements of the IT department. Hotel Tech recommends that IT managers work with an industry expert to determine how integrated the hotel software system will be.
One of the top priorities of any hospitality organization
is to improve guest satisfaction and reduce the cost of providing hospitality services. Hotel Tech recommends that your ERP system includes real-time credit card processing, easy access to reservation systems, real-time reservation system information exchange, and easy access to sales and service data. Hotels are working hard to attract and retain customers, which is why your ERP software must include convenient ways for your guests to track their reservation history, provide feedback and get information from your hotel on things such as room availability, floor maps, and other amenities. The bottom line in operating a successful hotel is the high volume of revenue generated by guests each year. To enhance revenue, most hotels offer complimentary amenities, promotions, and activities for guests to enhance the enjoyment of their stay.